Serve. Connect. Stay.
Privacy Policy
Effective August 9, 2026 · Version 1.0
Amana Pickle Dome (“we”, “us”, or “our”) is committed to safeguarding the personal information of our players, members, and visitors. This Privacy Policy describes how we collect, use, share, and protect your data when you use our website, booking platform, and facility services, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.
This Privacy Policy should be read together with our Terms and Conditions. By using our website, booking a court or session, or entering our premises, you acknowledge that you have read and understood this Policy.
1. Information we collect
We adhere to the principle of data minimisation, collecting only the information reasonably necessary for the purposes described in Section 2.
1.1 Information you provide directly
- Full name
- Mobile or contact number
- Email address (for booking confirmations and digital invoices)
1.2 Transactional data
Payment information required to complete card or e-wallet transactions. These details are collected and processed directly by our third-party payment provider, Xendit. We do not receive or store full card numbers, CVV codes, or e-wallet credentials. We retain only the transaction reference, amount, payment method type, and payment status for reconciliation and audit purposes.
1.3 Membership, coaching, and programme data
Where you purchase a membership, enrol in a lesson, or join a level-based programme, we may additionally collect and retain:
- Self-declared or assessed skill level (for example, beginner, low intermediate, high intermediate) for the purpose of open play placement
- Attendance and booking history, session credits, and membership status and validity dates
- Coaching notes relating to technique, progress, and goals, recorded by your assigned coach for instructional purposes
- Relevant health or injury information that you voluntarily disclose so that we and your coach can accommodate you safely
Health and injury information is sensitive personal information under the Data Privacy Act. We collect it only with your explicit consent, use it strictly for your safety and programme suitability, and restrict access to the coach and staff who need it.
1.4 CCTV and video surveillance
Our premises are monitored by closed-circuit television (CCTV) cameras. Notices are displayed at the entrance and in monitored areas. Cameras are positioned in entrances, corridors, court areas, and the front counter.
- We do not install cameras in changing areas, toilets, or any other place where a person has a reasonable expectation of privacy.
- CCTV footage is used solely for the safety and security of players and staff, incident and injury investigation, protection of property, and resolution of disputes.
- Footage is retained for a period to be confirmed — contact us for the current figure — and is then securely overwritten or deleted, unless it is required for an ongoing investigation, insurance claim, or legal proceeding.
- Access to live and recorded footage is restricted to authorised management personnel. Footage is disclosed to third parties only to law enforcement, our insurer, or as otherwise required by law.
1.5 Photography and video for marketing
We may capture photographs and video within the facility — during open play sessions, tournaments, clinics, and community events — for use on our website, social media channels, and promotional materials, as described in our Terms and Conditions.
- Where an image focuses on an identifiable individual, we rely on your consent, which you may withdraw at any time.
- Notices will be displayed when a session is being photographed or filmed. You may inform our staff or the session facilitator if you prefer not to be featured, and we will make reasonable efforts to exclude you.
- You may request removal of your likeness from our future materials by writing to us using the details in Section 11. We will act on such requests promptly, though material already distributed or shared by third parties may not be fully retrievable.
- We do not use images of minors in marketing materials without the prior written consent of a parent or legal guardian.
1.6 Website and technical data
When you visit our website we may automatically collect limited technical data, including your IP address, browser type, device type, and pages visited, for security and performance purposes. See Section 9 on cookies.
2. Purpose of data collection
- To process, confirm, and secure your court reservations, open play slots, lessons, and memberships
- To issue automated booking confirmations, digital invoices, and official receipts
- To contact you regarding urgent operational matters, including weather-related closures, schedule changes, and session cancellations
- To verify your identity and booking upon arrival at the facility
- To place you appropriately in level-based open play sessions and to deliver coaching and membership services
- To maintain safety and security within the premises, and to investigate incidents, injuries, and property damage
- To administer signed waivers and to comply with our obligations regarding participants under 18
- To promote the facility and community through photographs and video, subject to Section 1.5
- To send you promotional and community updates, where you have opted in (see Section 3)
- To comply with Philippine tax, accounting, and other legal and regulatory obligations
3. Marketing communications
- Opt-in required:
- We send promotional emails and SMS — including open play announcements, tournament invitations, membership offers, and community news — only to individuals who have expressly opted in. Opting in is entirely optional and is never a condition of booking.
- Separate from operational messages:
- Booking confirmations, invoices, receipts, and urgent facility notices are operational messages necessary to deliver the service you purchased. These are sent regardless of your marketing preferences and cannot be opted out of while you hold an active booking or membership.
- Withdrawing consent:
- You may opt out at any time by using the unsubscribe link in any marketing email, replying “STOP” to any marketing SMS, or contacting us using the details in Section 11. We will action opt-out requests promptly and at no cost to you.
- No third-party marketing:
- We do not share, sell, or rent your contact details to third parties for their own marketing purposes.
4. Optional account registration
Using the Amana Pickle Dome website does not require the creation of a permanent account. You may book as a “Guest”. If you voluntarily choose to register an account, we store your contact details to streamline future bookings and to give you access to your booking history. You may request deletion of your account at any time under Section 8.
5. Legal basis for processing
We process personal data on one or more of the following bases recognised under the Data Privacy Act:
| Legal basis | Applies to |
|---|---|
| Contract | Processing necessary to fulfil your booking, membership, or lesson |
| Consent | Marketing communications, promotional photography, and voluntarily disclosed health information |
| Legal obligation | Tax, accounting, audit, and regulatory record-keeping |
| Legitimate interests | Premises security and CCTV, fraud prevention, and dispute resolution |
7. Data security and retention
7.1 Security measures
- Encryption:
- Data transmitted through our booking platform is protected by SSL/TLS encryption.
- Payment security:
- We do not store full card numbers or e-wallet credentials on our systems; these are handled within Xendit’s PCI-DSS compliant environment.
- Access control:
- Access to customer records, coaching notes, and CCTV footage is role-based and strictly limited to authorised personnel.
- Physical security:
- Paper waivers and records are stored in secured, restricted-access areas at the front office.
- Staff training and confidentiality:
- Personnel with access to personal data are bound by confidentiality obligations and briefed on their data protection responsibilities.
- Breach response:
- In the event of a personal data breach likely to give rise to a real risk of serious harm, we will notify the National Privacy Commission and affected data subjects within the periods prescribed by law.
7.2 Retention periods
| Data category | Retention period |
|---|---|
| Booking and contact records | Duration of the customer relationship, plus tax and audit requirements |
| Financial and transaction records | Ten (10) years, in line with Philippine tax and accounting requirements |
| Signed waivers and incident reports | To be confirmed, measured from the date of participation or incident — contact us for the current period |
| CCTV footage | To be confirmed — contact us for the current period, unless required for an ongoing investigation or claim |
| Coaching notes and membership records | Duration of membership or enrolment, plus one (1) year |
| Marketing contact list | Until you withdraw consent, or after a period of prolonged inactivity |
Once the applicable retention period expires, data is securely deleted, anonymised, or physically destroyed.
8. Your rights as a data subject
Under the Philippine Data Privacy Act, you have the following rights:
- Right to be informed:
- To know how your personal data is collected, used, and shared.
- Right to access:
- To request a copy of the personal data we hold about you.
- Right to rectification:
- To have inaccurate or incomplete data corrected or updated.
- Right to erasure or blocking:
- To request the removal or suspension of your data from our systems, where there is no overriding legal or contractual reason to retain it.
- Right to object:
- To object to processing, or to withdraw consent for marketing, photography, or other consent-based processing, at any time.
- Right to data portability:
- To obtain a copy of your data in a commonly used, machine-readable format.
- Right to damages:
- To be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained or used personal data.
- Right to file a complaint:
- To lodge a complaint with the National Privacy Commission (privacy.gov.ph) if you believe your rights have been violated.
To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable period and, in any case, within the timeframes required by law. We may need to verify your identity before acting on a request.
10. Children’s privacy
Our online booking services are intended for individuals eighteen (18) years of age and older. Personal data of minors may only be submitted by, and with the consent of, a parent or legal guardian, who assumes full responsibility for the booking and for the signed waiver required under our Terms and Conditions.
We do not knowingly collect personal data directly from minors without such consent. If you believe a minor has provided us data without parental consent, contact us and we will delete it promptly.
11. Data Protection Officer and contact
If you have any question about this Policy, or wish to exercise your rights under the Data Privacy Act, please contact our Data Protection Officer:
| Detail | Information |
|---|---|
| General email | hello@amanapickledome.com |
| Address | Amana Pickle Dome, Km. 12 Buhangin, Panacan Diversion Road, Davao City, Philippines |
You also have the right to lodge a complaint directly with the National Privacy Commission, 5th Floor, Delegation Building, PICC Complex, Roxas Boulevard, Pasay City, Metro Manila — info@privacy.gov.ph.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal obligations. The current version is always published on our website with its effective date. Where changes are material, we will provide reasonable notice through our website or by email to registered users.